Terms

Terms 

1) The ‘Customer’ may confirm their instructions to ’EPC 4 Less’ either verbally, by email or Online. Any instruction is subject to acceptance of these terms and conditions.
2) Upon receipt of an instruction to produce a ‘EPC’, ‘EPC 4 Less’ will confirm to the ‘Customer’ an agreed timescale for completion of the ‘EPC’ including when ‘The Assessment’ will take place and when the ‘EPC’ will be received by the ‘Customer’.
3) The ‘Customer’ agrees to notify ‘EPC 4 Less’ of any potential risks or hazards that may be encountered during ‘The Assessment’.
4) ‘The Assessment’ will normally take between 30 to 90 minutes to complete, but may vary depending on the circumstances.
5) The ‘DEA/NDEA’ will require access to all internal rooms and parts of ’The Property’ during ‘The Assessment‘. This includes access to any loft void if it is safe and practical to do so. In some instances access to any surrounding garden areas may be required to enable external measurements of the building to be taken. Uninhabited outbuildings, sheds and detached garages will not normally need to be accessed.
6) It is not necessary for the ‘Customer’ to clear cupboards, move furniture or roll back carpets in preparation for ‘The Assessment’.
7) During ‘The Assessment’, measurements will be taken and features contributing to energy performance will be recorded. In addition the ‘Customer‘ grants permission for the ‘DEA/NDEA’ to take photographs of certain features including; front and rear elevations, extensions and/or conservatory, boiler or primary space heating, hot water tank, heating controls, meters and any other evidence to support the ‘EPC’ calculation.
8) If children or vulnerable adults are present during ’The Assessment’, a responsible adult must also be present. Any pets should be kept under control at all times.
9) If ‘The Assessment’ is to be carried out on an unaccompanied basis, the ‘Customer’ agrees to provide clear instructions to ‘EPC 4 Less’ to enable safe and trouble-free access to ‘The Property‘. In particular this must include reliable arrangements for the collection and return of any keys, along with details of any alarm entry system.
10) The ‘EPC’ is produced by way of a simple visual inspection, not a survey, and is limited to energy performance only.
11) Once completed, the ‘EPC’ will be lodged on the national EPC register, www.hcrregister.com , operated by Landmark. The costs incurred to lodge the ‘EPC’ on the register will be covered by ’EPC 4 Less‘. The ‘EPC’ can be retrieved from the register by any person, using the unique Report Reference Number (RRN).
12) The fee payable to ‘EPC 4 Less’ by the ‘Customer’ for producing a ‘EPC’ will be confirmed in writing prior to ’The Assessment’. Payment of the fee will normally be required in advance of ’The Assessment’. If for any reason payment of the fee is not made in advance of ’The Assessment‘, payment must be made to ’EPC 4 Less’ by the ’Customer’ within 7 days of ‘The Assessment’.
13) It is understood that a reasonable additional charge may be made by ‘EPC 4Less’ to the ‘Customer’ if it is necessary to make supplementary visits to the property as a result of any non-cooperation with the agreed prior arrangements for ‘The Assessment’, or non-compliance with these terms and conditions by the ‘Customer’.
14) Any cancellation (or proposed re-schedule) of ‘The Assessment’, once an agreed appointment date and time has been scheduled, must be communicated to ’EPC 4 Less’ by the ’Customer’ at least 24 hours prior to the scheduled appointment. A reasonable charge may be made by ‘EPC 4 Less’ to the ‘Customer’ to cover any costs incurred as a result of any late cancellation (less than 24 hours notice) of the agreed appointment for ‘The Assessment’.
15) It is accepted that the ‘DEA/NDEA’ is unlikely to have accreditation, training or skills outside the field of Energy Assessment. It is also accepted that the ‘DEA’ is not permitted or expected, at any time, to provide advice or recommendations with regard to building construction, repair, maintenance or energy saving measures.
16) The ‘Customer’ confirms that they are the legal owner of ‘The Property’, or alternatively, that they are acting under the instruction and/or with the permission of the legal owner of ‘The Property’.
17) ’EPC 4 Less’ is a member of the Stroma Accreditation Scheme and will abide by the scheme’s code of conduct.
18) ‘EPC 4 Less’ holds Public Liability & Professional Indemnity Insurance for production of the ’EPC’ via the Accreditation Scheme.
19) Complaints Procedure
‘EPC 4less’ strives to offer the best possible service at all times. In the unfortunate event that the ‘Customer’ wishes to make a complaint, the procedure is as follows:
• Initially, any complaints should be made in writing directly to ‘EPC 4 Less‘. This can be sent either by email to ‘epc4less@hotmail.co.uk ‘.
• Upon receipt of a complaint, ‘EPC 4 Less’ will send a written acknowledgement of receipt to the ‘Customer’. The acknowledgement will be sent using the same method as the complaint (email/post etc).
• ‘EPC 4 less’ will attempt to resolve the complaint to the satisfaction on the ‘Customer’ within 5 working days of receipt.
If at any time the ‘Customer’ is not happy with how the complaint has been handled, or if they feel that it is inappropriate to forward their initial complaint directly to ‘EPC 4 Less‘; they may at any time forward a complaint directly to the ‘DEA’s Accreditation Scheme. The ‘DEA’s Accreditation Scheme is ‘Stroma,4 Pioneer Way, Castleford, West Yorkhshire,WF10 5QU and the ‘NDEA’ Accreditation scheme is for Commercial ‘Elmhurst Energy,16 St Johns
Business Park,Lutterworth ,Leicestershire,LE17 4HB.
Share by: